HD Antenna FAQ
Question: Not Getting Many Channels
Answer:
A. Recheck the connection to see if all cables & power adapter are connected properly.
B. Always remember to make a TV channel scan, do it each time you try a new position for the antenna.
C. The signal reception is varied as it can be influenced by the environment, the position of the Antenna, tall buildings, big power consumption devices (like refrigerators, microwave ovens, and washing machines..) Users should try to install the Antenna outside and as high as possible. 

D. The users can check how many channels they can receive around their location via www.fcc.gov/media/engineering/dtvmaps or antennaweb.org to view their local area broadcast towers.

Question: It does not have MENU as shown in the Advertisement.

Answer:

The HD antenna does not come with a remote control. The user must use their TV’s remote and look for the “MENU” key on their TV remote.

Question: When there is a little bit of rain or wind, channels are sometimes lost

Answer:

There is a possibility the signal reception will be varied in rainy or windy days when nearby trees move and obscure broadcast signals. Users should re-scan channel regularly to receive up-to-date channels.

Question: Does not get any option of scan channels or air type signal eve after the technical help

Answer:

A. Recheck to make sure all cables & power adapter are connected properly.

B. Try a new position for the antenna, and re-scan channels. (PS: It would be better if the users can provide photos or videos about how they connect their antenna and position their antenna, that could be helpful to analyze problems. This is just an suggestion, as I know not all the consumers are willing to do that.)

Question: Some channels disappear at night or show snowy interference during day
Answer:
A. Recheck to see if accessories are loose, especially the coaxial cable, and make sure all devices/accessories are connected properly. After that, try to make a channel scan for up to date channels.
B. The signal reception could be influenced as the Antenna is covered by the snow. It would be helpful to clean up the snow regularly during snowy day.
Question: Does the antenna come with channel guide and a remote control?
Answer:
The HD Antenna does not have a remote. The remote control in the advertisement is an example of a remote control that comes with your TV. The antenna does not come with a channel guide. This is feature built into a Smart TV.
Question: How do I find broadcast channels in my area?
Answer:
Go to the following FCC website and input your zip code to find channels that are within a 100 miles of your location. www.fcc.gov/media/engineering/dtvmaps or antennaweb.org to view their local area broadcast towers.

Question: I have 3 televisions with 1 TV in the basement & 2 TVs on the first floor in different rooms. How do I connect all 3 tvs at the same time and where do I get so much wire from?
Answer:

Purchase additional coaxial cable from a hardware store, Home Depot, Lowes, or Best Buy store. The connections can be done one of two ways: 1) Run one cable from each TV to one of the three ports on the signal booster. 2) Run one cable to the closest TV and run a second cable the farthest two TVs using a “signal splitter” to split the first cable near TV #2 so they can run a third cable to TV#3.

Question: Can I put my antenna in the basement and try connecting wirelessly?
Answer:

Basement placement is not ideal. Unless you are within a city location and signal penetration is very strong. For the best reception, the antenna is better placed as high inside the house as possible or outside the house is even better. You cannot connect to the HD antenna wirelessly. The HD antenna must be connected to the TV for signal reception to occur.
Question: I live in a rural area and get only 2 channels.

Answer:

Please input your zip code in the search field of the following FCC website to see what broadcast signals are in within 100 miles of your location:

https://www.fcc.gov/media/engineering/dtvmaps

Question: I stay in a very windy place and every time the wind growls my tv goes frizzy…and I only get 3 channels.
Answer:
If the antenna was installed inside the house, try to install the antenna on the outside of the house. Check to see if it was installed securely and the cable attached to the antenna is good and tight. Is your house surrounded by many trees? When tress move, they will cause a signal blocking interference in extreme wind. If the problem is worse when there is wind, rain and or snow, all these conditions create water particles that disperse signal transmissions.
Question: I have to scan it every time I want to watch any program, also most of the channels are not available.
Answer:
If you have to rescan for channels frequently, you should save the channels you do find and go back to these saved channels to save time. Check to see how many channels are available within 100 miles of their location on the website: www.fcc.gov/media/engineering/dtvmaps or antennaweb.org
Question: How far does can the antenna reach broadcast signals?
Answer:
The antenna has a 100-mile radius range of signal reception.
Question: How does the antenna receive broadcast signals?
Answer:
The antenna receives electromagnetic waves that are a combination of direct wave, reflected waves and scattered waves. The antenna’s signal reception may vary with adverse weather conditions.
Question: Where should I install the antenna for better signal reception outside the house?
Answer:
Install the antenna as high up as safely possible outside a house for the best signal reception. If possible, face the antenna toward the direction of a TV signal transmission tower’s direction. If this cannot be determined, face the antenna toward the closest major metropolitan area.
Try to avoid obstacles that will interfere with reception like tall buildings, big towers/bridges, high voltage lines and tall trees if possible.
Question: Where should I install the antenna for better signal reception inside the house?
Answer:
If an exterior installation is not feasible, place the antenna indoors close to windows and install the antenna as high as possible. Place the antenna away from any big power consumption devices (like air-conditioner, refrigerator, refrigerator, microwave ovens)
Question: How does the signal booster work?
Answer:
The 25db signal booster has an adjustable gain controller when used properly, it will increase or decrease amplification of a signal depending on the user’s location.
Question: Increasing signal boost (turning the gain knob up)
Answer:
If a user lives in a rural area where the signal is weak because they are far from the signal transmitter, they may need to increase the amplification to enhance signal reception.
Question: Decreasing signal boost (lowering the gain knob)
Answer:
If you live near a signal tower where the signal is strong, there is no need to increase amplification. This may cause self-oscillation or some TV channels may not lost. In this case, the user should decrease signal amplification by lowering the gain control.
Question: What happens if I connect more than one TV to my antenna?
Answer:
The best reception available at any given location can be tested and experienced with one TV connected. More TVs will divide the available signal strength proportionally by 50% for 2 TVs, 33% for 3 TVS. If you’re not getting good reception with multiple TVs, disconnect all TVs except your main TV and rescan for new channels.
Question: How big is the antenna and how much does it weigh?
Answer:
The HD Unlimited Antenna in a retail box is 11" Long x 6.5" Wide x 23" High and weighs 7 lbs 14 oz.
The antenna alone has a 10.25" wide x 5" deep base and stands 23.5" tall and weighs only 5.5 lbs.
The antenna in a retail box inside a shipping carton is 11.4" H x 23.6"L x 7.1"W and weighs 8.38 lbs.
Question: How can I connect my FM radio to improve my reception?
Answer:
The HD antenna comes with a signal booster. On the back of the signal booster is a terminal marked; TV/FM. Attach your FM radio’s antenna lead to this terminal. Search for your radio station using your radio’s frequency selection controls.
Question: I live in an apartment complex where my unit is surrounded by other buildings.
                 How can I improve my reception?
Answer:
Place your antenna outside a window using the wall bracket to mount the antenna on the side of the building. Be sure the antenna is at least 30 feet off the ground floor. For better results, place the antenna on the roof of your building attaching the antenna to a wall, pole, or structure that sits above the level of the roof surface. You may need to purchase an additional coaxial cable to connect the antenna to the signal booster. Get professional help to install your antenna on a building in a safe and secure manner.