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Frequently Asked Questions
I’m not getting many channels, what do I do?
1. Recheck the connection to see if all cables and power adapters are connected properly.
2. Always remember to do a TV channel scan — do this each time you try a new position for the antenna.
3. The signal reception is varied as it can be influenced by the environment, the position of the Antenna, tall buildings and big power consumption devices (like refrigerators, microwave ovens, and washing machines.) Users should try to install the Antenna outside and as high as possible.
4. The users can check how many channels they can receive around their location via www.fcc.gov/media/engineering/dtvmaps or antennaweb.org to view their local area broadcast towers.
5. The Federal Government has been changing frequencies for some broadcasters. A station may be broadcasting on a different bandwidth which would cause the station to be dropped from a customer's TV. To fix the problem, you should rescan for channels using your TV's remote. The government has provided this website: www.fcc.gov/rescan as a resource customers to use to help them fix this issue.
During heavy wind or rain, why are channels sometimes lost?
There is a possibility the signal reception will be varied on rainy or windy days when nearby trees move and obscure broadcast signals.
You should re-scan regularly to receive up-to-date channels.
Where is the MENU button that is visible in the Advertisement?
The HD antenna does not come with a remote control. You’ll need to use your TV’s remote and look for the “MENU” button on it.
What can I do to improve my reception?
Recheck to make sure all cables and power adapters are connected properly.
Try a new position for the antenna and re-scan channels.
Why do some channels disappear at night or have static interference?
Recheck to see if accessories are loose, especially the coaxial cable, and make sure all devices/accessories are connected properly. After that, try to do a channel scan for up to date channels.
The signal reception could be influenced if the Antenna is covered by snow. It would be helpful to keep snow cleaned up on snowy days.
Does the antenna come with a remote control and channel guide?
The HD Antenna does not have a remote. The remote control in the advertisement is an example of the remote control that comes with your TV. The antenna does not come with a channel guide. This is a feature that is built into Smart TVs.
How do I find broadcast channels in my area?
Go to the following FCC website and input your zip code to find channels that are within a 100 miles of your location.
Go to www.fcc.gov/media/engineering/dtvmaps or antennaweb.org to view their local area broadcast towers.
How do I connect 3 TVs at the same time and where do I get an extra wire?
Purchase an additional coaxial cable online or from a hardware store like Home Depot, Lowes or Best Buy. The connections can be done one of two ways:
1) Run one cable from each TV to one of the three ports on the signal booster.
2) Run one cable to the closest TV and run a second cable the farthest two TVs using a “signal splitter” to split the first cable near TV #2 so they can run a third cable to TV #3
Can I put my antenna in the basement and connect wirelessly?
You cannot connect to the HD antenna wirelessly. The HD antenna must be connected to the TV with a coaxial cable for signal reception to occur.
Basement placement is also not ideal. Unless you are within a city location and signal penetration is very strong. For the best reception, the antenna is better placed as high inside the house as possible. Outside the house is even better.
I live in a rural area and get few channels. What do I do?
Please input your zip code in the search field of the following FCC website to see what broadcast signals are in within 100 miles of your location:
I live in a very windy place and every time the wind growls my tv get fuzzy and I only get 3 channels.
If the antenna was installed inside the house, try to install the antenna on the outside of the house. Check to see if it was installed securely and that the cable attached to the antenna is tightly in place.
If your house is surrounded by many trees, they can cause a signal blocking interference in extreme wind. If the problem is worse when there is wind, rain and/or snow, all these conditions can create water particles that disperse signal transmissions.
How far can the antenna reach broadcast signals?
The antenna has a 100-mile radius range of signal reception.
How does the antenna receive broadcast signals?
The antenna receives electromagnetic waves that are a combination of direct wave, reflected waves and scattered waves. The antenna’s signal reception may vary in adverse weather conditions.
Where do I install the antenna outside the house for best signal reception?
Install the antenna as high up as safely possible outside a house for the best signal reception. If possible, face the antenna toward the direction of a TV signal transmission tower’s direction. If this cannot be determined, face the antenna toward the closest major metropolitan area.
Try to avoid obstacles that will interfere with reception like tall buildings, big towers and bridges, high voltage lines and tall trees if possible.
Where do I install the antenna for best signal reception inside the house?
If an exterior installation is not feasible, place the antenna indoors close to windows and install the antenna as high as possible. Place the antenna away from any big power consumption devices (like the air-conditioner, refrigerator, microwave ovens, etc.)
How does the signal booster work?
The 25db signal booster has an adjustable gain controller, and when used properly, it will increase or decrease amplification of a signal depending on the user’s location.
Increasing signal boost (turning the gain knob up):
If a user lives in a rural area where the signal is weak because they are far from the signal transmitter, they may need to increase the amplification to enhance signal reception.
Decreasing signal boost (lowering the gain knob):
If you live near a signal tower where the signal is strong, there is no need to increase amplification. This may cause self-oscillation or some TV channels may not lost. In this case, the user should decrease signal amplification by lowering the gain control.
What happens if I connect more than one TV to my antenna?
The best reception available at any given location is experienced with one TV connected. The more TVs you add will divide the available signal strength proportionally: 50% for 2 TVs, 33% for 3 TVS.
If you’re not getting good reception with multiple TVs connected to one antenna, disconnect all TVs except your main TV and rescan for new channels.
How can I improve reception if I cannot place the antenna outside?
Place the antenna in the highest floor of the house or inside an attic space (near a window if possible.) This may allow signal reception to get past tall trees.